Returns & Refund Policy
Your Right of Withdrawal (EU Customers)
As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, please notify us at support@selvatta.com within the 14-day window.
Once we have received and confirmed your withdrawal request, you have a further 14 days to return the item(s) to us.
Conditions for Returns
To be eligible for a return, items must be:
- Unused and in original condition
- In their original packaging with all tags intact
- Returned within 28 days of delivery
Items that show signs of use, damage caused by the customer, or are missing original packaging may not be eligible for a full refund.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
Refunds
Once your return has been received and inspected, we will notify you by email. If approved, your refund will be processed within 14 days to your original payment method.
Please note that original shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us at support@selvatta.com within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.
Contact Us
For any questions about returns or refunds, please email us at support@selvatta.com. We aim to respond within 1–2 business days.